Synchronize Configuration DB for ICON Datasource

 

This is interesting and saved hours for me.

During migration or upgrade of ICON components, as ICON application is not running, it will not be collecting configuration changes from the environment. So, once the installation is completed, we need to resync configuration database for accurate reporting.

Follow the below procedure to re-sync your Config IDB with configuration server

• Verify that the ICON application with the configuration option role=cfg is started.
• In Configuration Manager, set the start-cfg-sync option under callconentrator section from -1 to 0 in the Application Properties window of this ICON application.
• Click OK in the option properties window.
• Click Apply in the ICON Application Properties window to enable this setting.
• Change the option value to 1.
• Click OK in the option properties window.
• Click Apply in the ICON Application Properties window to enable this new setting.

Verify Status from log and Database

When ICON retrieves from Configuration Server all the data necessary for resynchronization, ICON generates the following Standard-level log event:

09-25017 Configuration objects are reloaded in IDB

Run the following query against your configuration IDB

   1: select eventid from G_SYNC_CONTROL where providertag = 5

If the above statement returns no records or eventID = 0, the resynchronization is still in progress.

If the above statement returns a non-zero value of eventID, the resynchronization is completed, and it is safe to run your GIM process