Configure SCS to use SMTP for sending emails

In last week, I received nearly 10 queries from users to configure SCS to use SMTP to send emails. It is very simple and straight-forward configuration and requires restart of SCS

Open or Create  'mailer' section in SCS and configure the following values

• smtp_host: host name of the SMTP Server


• smpt_port: port number of the SMTP Server


• smtp_from: From email address

Any changes to smtp_host and smtp_port requires SCS restart for changes to take effect.  Changes to smtp_from effects immediately and no restart required.

How to find DBID of Applications in Genesys?

In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server.  Ever wondered to find out DBID of the application... Here is the trick...

Open configuration manager (CME) from command prompt, using the -d command line parameter. For example, "D:\GCTI\SCE.exe -d".. That's it :-)

Now you will find the application DBID in the Application Properties Dialog box.

If you want to view the DBID by default, right click the CME shortcut and add "-d' in target text box.

How to open the second interaction automatically?

An interesting problem & solution again..

In Genesys Outbound Dialer solution, if the agent is doing post call work in GAD and receives new outbound interaction, they are not getting any screen POP. Agent has to manually click the phone button to get the customer details.. Very annoying..isn’t it?

After reading lot of documents and trying to modify JSP files, I found that the solution is available already and is available in Genesys 7.5 Release notes.

From Genesys GAD 7.5 release notes

A new auto-open configuration option has been added to the appropriate section of every supported media type (voice, e-mail, chat, and open-media). The default values are false. If the option is set to true, a ringing interaction is opened automatically (without the agent clicking on the batch icon). This enables the agent to preview the interaction before deciding to accept it (Note: all action buttons will be unavailable). The agent must click the ringing batch icon to accept the interaction (ER# 80592)