How to enable logging in Genesys Administrator?

 

Genesys Administrator tracing can be enabled by changing the following in the <log4net> section (of Web.Config):

<log4net>
        <appender name="RollingLogFileAppender" type="log4net.Appender.RollingFileAppender">
            <file value="logfile"/>
            <appendToFile value="true"/>
            <rollingStyle value="Composite"/>
            <datePattern value="yyyyMMdd"/>
            <!-- gst: append following to add .txt to file name:  .\\tx\\t -->
            <maxSizeRollBackups value="10"/>
            <maximumFileSize value="1MB"/>
            <layout type="log4net.Layout.PatternLayout">
                <conversionPattern value="%date [%thread] %-5level %logger [%property{NDC}] - %message%newline"/>
            </layout>
        </appender>
        <!-- gst added -->
        <appender name="TraceAppender" type="log4net.Appender.TraceAppender">
            <layout type="log4net.Layout.PatternLayout">
                <!--ConversionPattern value="%d [%t] %-5p %c - %m [%P{InstanceId}]%n" / -->
                <ConversionPattern value="%message%newline"/>
            </layout>
        </appender>

<root>
   <level value="INFO"/>    
  <!-- appender-ref ref="RollingLogFileAppender"/ -->
   <appender-ref ref="TraceAppender"/>
  </root>

to:

<log4net>
<appender name="RollingLogFileAppender" type="log4net.Appender.RollingFileAppender">
<file value="galog.log"/>
<appendToFile value="true"/>
<rollingStyle value="Composite"/>
<datePattern value="yyyyMMdd"/>
<!-- gst: append following to add .txt to file name: .\\tx\\t -->
<maxSizeRollBackups value="10"/>
<maximumFileSize value="1MB"/>
<layout type="log4net.Layout.PatternLayout">
<conversionPattern value="%date [%thread] %-5level %logger [%property{NDC}] - %message%newline"/>
</layout>
</appender>
<!-- gst added -->
<appender name="TraceAppender" type="log4net.Appender.TraceAppender">
<layout type="log4net.Layout.PatternLayout">
<!--ConversionPattern value="%d [%t] %-5p %c - %m [%P{InstanceId}]%n" / -->
<ConversionPattern value="%message%newline"/>
</layout>
</appender>
  <root>
   <level value="DEBUG"/>
   <appender-ref ref="RollingLogFileAppender"/>
   <appender-ref ref="TraceAppender"/>
  </root>

For the above changes to take effect, you need to logout and login. You can now see file “galog.log” will be created in the same installation path as Genesys Administrator