Deployment Sequence for Genesys Inbound Voice Solution

I received emails requesting for Genesys deployment sequence for inbound voice solution. As informed to you earlier by email, please find the deployment sequence as below

I prefer manual installation of the components and you may use the wizard to install components from Management layer onwards.

1. Configuration Layer

• DB Server (providing access to the Configuration Database)


• Create & Initialize Configuration Database with appropriate access


• Configuration Server


• Encrypt password in configuration file using command line argument as

"confserv -p <section name> <password value>"

• Configuration Manager


• Configuration Server Proxy (optional)


• Configuration Import Wizard (optional)


• Configure Host in Configuration Manager

2. Management Layer

• Log DB Server (providing access to the Centralized Log Database)


• LogDAP


• Message Server


• Create and Initialize Centralized Log Database


• Local Control Agent


• Solution Control Server (SCS)


• Solution Control Interface (SCI)

To view logs in SCI, you need to set "db_storage" option in Message server to "true"

Please Install "FlexLM License Manager" before the Media Layer implementation.

3. Media Layer

• T-Server

4. Services Layer

• DB Server


• Routing Stat Server


• Routing Message Server


• URS


• IRD (GUI Application to create, load and monitor strategies)


• Reporting Stat Server


• CCPulse+ (GUI Application to view real time reports)

I haven't included historical reporting here, as I feel most of the customers will be migrating for Call Concentrator (CCon) or Interaction Concentrator (ICON)