Rules Wizard bug in Avaya CCE

Avaya CCE Product team is identified a new bug in 'Rules Wizard' component  in version 3.0.3 update 01 and possible work-around solution for the same.

When using the Rules Wizard to edit an existing rule, the end result may be the new rule appended to the existing rule and the rule will not work.

The only work around at this stage is to edit the rule directly in Configuration Manager or in the ".ini" file for CCE Desktop.

Applying the treatment in Outbound dialer using GAD

Recently, a team member asked me whether the agent can apply the treatment only when he wants to.

Answer for it is "YES". From version 7.0.201.05 release, new option is available in Genesys to activate this functionality. We need to configure the following values in 'GAD' application object to enable the agent to select the treatment

Section             : outbound

Option Name   : treatment

Value               : agent-selection

From the next call onwards, there will be drop-down box near the "Mark Done" button in GAD to select the treatment.

If you have any more tips, please send it to blakshmikath (@) gmail (dot) com

Avaya CCE and AES Compatability Chart

Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your reference

	CCE 2.0.x	CCE 2.1	CCE 2.1.1	CCE 3.0.x
CVCT 3.x to 11.x with CVCT Client	Y	Y	Y	N
Avaya CT 1.3 with Avaya CT Client 1.3	Y	Y	Y	N
Avaya CT 1.3 with AES Client 3.1.1	Y	Y	Y	Y
AES 3.0 with Avaya CT Client 1.3	N	Y	Y	N
AES 3.0 with AES Client 3.1.1	N	Y	Y	Y
AES 3.1 with Avaya CT Client 1.3	N	N	Y	N
AES 3.1 with AES Client 3.1.1	N	N	Y	Y
AES 4.0 with Avaya CT Client 1.3	N	N	Y	N
AES 4.0 with AES Client 3.1.1	N	N	Y	Y
AES 4.1 with AES Client	N	N	Y	Y
AES 4.2 with AES Client	N	N	Y	Y