CCE 2.0.x | CCE 2.1 | CCE 2.1.1 | CCE 3.0.x | |
| CVCT 3.x to 11.x with CVCT Client | Y | Y | Y | N |
| Avaya CT 1.3 with Avaya CT Client 1.3 | Y | Y | Y | N |
| Avaya CT 1.3 with AES Client 3.1.1 | Y | Y | Y | Y |
| AES 3.0 with Avaya CT Client 1.3 | N | Y | Y | N |
| AES 3.0 with AES Client 3.1.1 | N | Y | Y | Y |
| AES 3.1 with Avaya CT Client 1.3 | N | N | Y | N |
| AES 3.1 with AES Client 3.1.1 | N | N | Y | Y |
| AES 4.0 with Avaya CT Client 1.3 | N | N | Y | N |
| AES 4.0 with AES Client 3.1.1 | N | N | Y | Y |
| AES 4.1 with AES Client | N | N | Y | Y |
| AES 4.2 with AES Client | N | N | Y | Y |
Tuesday 4 November 2008
Avaya CCE and AES Compatability Chart
Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your reference
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Hi,
ReplyDeletewhat are the benefits of AES server, and who is it Interacting with IVR whether any separate protocol is there can u plz explain me whatare thing is happening between ACD and IVR and then how to interface AES with IVR.
thanks in advance
Regads
sathez
Sathez,
ReplyDeleteApplication Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya Communication Manager. AES provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the
functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.
Typically, popular IVR products provide drivers to integrate with Avaya CM. For example, Avaya provides "VESP" drivers to integrate their IVR products with Avaya IC and CM. Genesys provides IVR drivers specific to the IVR Vendors.
Unless you are developer using AES SDK, you will implement the required driver softwares and use the method calls exposed by them.
Regards,
Lucky
lucky,
ReplyDeletethank you very much.