OCS Call Result – Enumeration Values

Call Result	Enumeration	Description
Abandoned	21
Agent CallBack Error	47
All Trunks Busy	10
Answer	33
Answering Machine Detected	9
Bridged	31
Busy	6
Call Drop Error	42
Cancel Record	52
Cleared	19
Conferenced	2
Consult	24
Converse-On	30
Covered	29
Deafened	49
Dial Error	41
Do Not Call	51
Dropped	26
Dropped on No Answer	27
Fax Detected	17
Forwarded	23
General Error	3
Group Call Back Error	48	Generated by OCS internally when a call record is rescheduled according to a “Campaign Callback” request from the desktop application; however, OCS cannot find an available agent to receive the callback record.
Held	50
No Answer	7	Ring without answer at destination.
No Dial Tone	35
No Established Detected	38
No Port Available	44
No Progress	36
No Ring Back Tone	37
NU Tone	34
Ok	0	Call result is unset; that is, the call record has not been dialed.
Overflowed	20
Pager Detected	39
PickedUp	25
Queue Full	18
Redirected	22
RemoteRelease	5
Silence	32
SIT Detected	8
SIT IC(Intercept)	13
SIT Invalid Num	11
SIT NC (No Circuit)	15
SIT RO (Reorder)	16
SIT Unknown Call State	14
SIT VC (Vacant Code)	12
Stale	46	Call result is marked as Stale in the following scenario: 1. The following timer has expired: stale_clean_timeout 2. OCS marks the call result as Stale if an outbound call was transferred from: • a queue to a DN which is either not registered for OCS or does not have a logged in agent. • an agent in an outbound campaign to a DN which is not registered for OCS.
Switch Error	43
System Error	4
Transfer Error	45
Transferred	1
Unknown Call Result	28	Default. All records should be set to this call result before starting a campaign.
Wrong Number	53	Intended person cannot be reached at this number. This call result is sent by the desktop application and is not detected by the dialer
Wrong Party	40	Call is answered but by a wrong party; this call result is sent by the desktop application and not detected by the dialer.