Last week, customer reported an issue 'Campaign Callback rescheduled call details are missing' in the canned reports. After few hours of log analysis, it seems to be a defect in Genesys Dialer (OCS) and raised SR with support team.
I found this tabular list very useful while debugging reports for dialer solution and hope you will find it useful too
CampaignActivated = 1,
CampaignDeactivated = 2,
DialingStarted = 3,
DialModeChanged = 4,
DialingStopped = 5,
WaitingAgentStart = 6,
WaitingAgentOver = 7,
WaitingPortsStart = 8,
WaitingPortsOver = 9,
WaitingRecordsStart = 10,
WaitingRecordsOver = 11,
SystemErrorStart = 12,
SystemErrorOver = 13,
CallCompleted = 14,
LeadProcessed = 15,
CallbackScheduled = 16,
CallbackCompleted = 17,
CallbackMissed = 18,
AgentError = 19,
RecordScheduled = 20,
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